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Staffing COVID-19 FAQ’s

What if I am unable to report to my site due to symptoms?

Maple Reinders will endeavour to keep our staff meaningfully employed. If you are required to self-quarantine, please contact your manager and HR for the next steps. Below we have also provided information for those who are unable to work due to illness from COVID-19 or unable to report to work.

Service Canada is ready to support Canadians affected by COVID-19 and placed in quarantine, with the following support actions:

  • The one-week waiting period for EI sickness benefits will be waived for new claimants who are quarantined so they can be paid for the first week of their claim
  • Establishing a new dedicated toll-free phone number to support enquiries related to waiving the EI sickness benefits waiting period (1-833-381-2725)
  • Priority EI application processing for EI sickness claims for clients under quarantine
  • People claiming EI sickness benefits due to quarantine will not have to provide a medical certificate
  • People who cannot complete their claim for EI sickness benefits due to quarantine may apply later and have their EI claim backdated to cover the period of delay
  • Another resource is

What is our protocol for sanitizing our site trailers and lunch rooms?

Our site trailers and lunch facilities should be sanitized daily. Please coordinate this with your manager to arrange for cleaning. It is important to split the shifts for lunch and breaks to prevent staff, trades and suppliers from congregating in larger groups. If possible, breaks should be taken in vehicles to minimize interactions.

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